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FREQUENTLY
ASKED QUESTIONS:
I can't seem to log in! What's the matter?
Typically,
log in problems occur when an attempt to log in is made
and the caps-lock key is down. The password is
case sensitive. Usually this solves the problem. Another
possibility is if one has access to the broker profile.
Typically, the password for a broker-level login is different
than that of the primary agent (ex: John Smith Realty,
as opposed to John Smith). Make sure you are using the
proper password for the proper profile.
I just got a CGI error, what is that?
Our program uses CGI to create
the dynamic content of the HomeSeller. Once in a while,
all the data may not reach your computer in a timely fashion
(for a variety of reasons... it is analogous to postal
mail: once in a while, your postcard may stick to another
piece of mail, and may not get to you in time. The page
is made of hundreds or thousands of postcards). In that
case, reload your browser and try again. If this is a
consistent error, please let us know by filling out the
support form. Please make sure
to fill in all possible fields, especially the error message
you are getting.
Where do I send my photos?
The photos are taken care
of by the newspaper, therefore, you'll want to talk to your
classifieds manager to get a contact name for the person
in charge of the HomeSeller. You then simply email the (web-ready)
photos to that person. In some cases, your newspaper will
have an FTP option, in which you can upload your photos
directly. This is a fairly complicated process, so is generally
not available. Contact your local paper for more information.
Note: web-ready photos are different than the photos sent
to the advertising department. Web-ready photos are typically
72-dpi and in an RGB format, usually .jpg, but sometimes
can be .gif. CMYK images and .bmps are not web-ready
and cannot be used.
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